Well, I’ve officially made in one week in LHM. It’s both different and yet exactly the same.
1. It’s sooooo sloooowwwww. I was used to getting 20-ish claims in 2 days (usually 15-16 on Saturday and the rest on Sunday). At LHM, we’re expected to take 5 on our busiest days, Monday and Friday, and 4 the other 3 days of the week. If it’s realllly busy, we might have to take 6 or 7 on Monday. In other works, less than half of what I was used to doing on a Saturday. I suppose if you get a bunch of complicated claims it could occupy your whole day, but this week I had many, many hours of downtime. How anyone can get behind is beyond me.
2. In my old cubicle I was constantly running into upper management. They’re nowhere to be found in LHM. Can’t decide if that’s a good or bad thing.
3. I’m no longer on the very bottom rung of the ladder! I asked to take the 3rd of 3 training classes all employees are required to take and was given permission immediately. Contrast this to the fact that this class had been post-poned indefinitely since January while I was on the weekend unit, and we were actually told ‘no’ point-blank when we took the initiative to try to enroll.
Now the similarities:
1. My new manager seems just as ditzy as my old one, but less vindictive, and she basically leaves me alone, which is perfect.
2. They drink the MSI kool-aid too. Seriously, they should measure performance on something that’s not completely arbitrary. I also hate the practice of listening and critiquing one or two phone conversations monthly. Once I’m off the phone, I really don’t care what I did or didn’t say.
3. The job itself is literally the exact same. In other words, boring.
I do get the feeling that this position is going to be more productive in terms of my outside life, thanks to the hours of downtime. Here’s what I accomplished Tuesday – Friday (my computer wasn’t set up on Monday, so I spent a good portion of that day shuttling between buildings and doing some extra training with my replacement):
1. Four mini-practice quizzes and two full-length 85 question practice exams for the ARM 54 (which I took yesterday and passed! Two more courses and I’ll have my ARM designation!). The quizzes took 15-20 minutes and the full exams took almost an hour each….
2. First drafts of my three MBA entrance essays.
3. Two online AAA training courses.
4. Reading a 40 page chapter of ARM 55.
5. A lot of staring into space while clicking around and attempting to look busy.
Not sure what I’m going to do when I finish my ARM in October…..a lot more staring I suppose 🙂